This might help in answering any questions you might have on Mystic Messenger...
Also please refer to this post for further information on where to file a report to Cheritz.
Please do keep in mind if you have emailed Cheritz do not file a report or vice versa, in short don't email and report all at the same time, just once is enough.
So if you know someone who is posting videos, please do let them know this important information!
So there you have it!
I'm sorry I am not able to help any further, if you are banned from the game you can try to report it either through the email or the web site.
Where do I get the email or web site?? Please refer to the link above!
1.4.4v Now Available
NEWS UPDATE!!
THE BAN MIGHT BE LIFTED FOR EVERYONE, EVEN THOSE WHO ABUSED THE GAME!! OF COURSE THEIR IS A CATCH! SO HOPE THIS DOES COME TRUE!
FROM CHERITZ:
"Updates on lifting ban for innocent users.
We deeply apologize for the inconvenience caused. With this new update, users wrongfully banned will be lifted and the hourglasses will be added based on the time you could not play the game as a compensation.For iOS update, we’ve requested Apple to approve the new version as soon as possible. We thank you for your patience.
Since it is the first time applying the banning system to the game, we have decided to lift the ban for all users within 7 days after the update of v1.4.4.As a penalty of abusing, the current game progress/hourglasses/hearts of the abusers will be reseted and the abuse records may affect your future customer service. The purchased item(ex.call card)will not be affected.If the account gets banned for the second time due to an abuse, there will be no second lift."
CREDIT FOR THIS AWESOME INFORMATION GOES TO SHIN9095!!
SO PLEASE REMEMBER TO SAY THANK YOU!
My phone just switched over for daylight savings time but it's not letting me in since the game says you have to wait 5 days before you can change timezones but I'm only on day 4 of the story what should I do? I tried to switch my phone back to the old time but thats now a different timezone too so it's not letting me log in. But I was able to complete the first 3 chatrooms of the day so I don't know why it logged me out. Please help I don't have enough hourglasses to make up the day if I lose it but I don't want to completely restart.
ReplyDeleteEmail the team on what happened. They can try and will
Deletemost likely to fix it.
When I open up mystic messenger the screen just goes black, does that mean I have been banned? I don't understand....
ReplyDeleteI cannot trade hearts with hourglass. My hearts is already more than 2000 and the buttons in the purchase are not responding. Also, the purchase menu is in Korean whereas I play in English. Is this because i got banned? Im currently playing (jumin day 6). Is this a bug? Or is this because I got banned?
ReplyDelete